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Customer Service

Payment

We accept all major credit cards (Visa, Mastercard, Amex, Discover), Apple and Google Pay.

Returns & Refunds

Our returns and refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns

To complete your return, we require a receipt or proof of purchase. Please contact us first with your Order Number and Proof of Purchase. Upon approval, we’ll provide the return address.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.

Shipping

At Love Random Life, we strive to get your orders to you as quickly as possible. Our standard shipping timeframe is 2-3 business days, which means that once your order has been processed and shipped, you can expect to receive it within 2-5 working days, depending on your location.

Here’s a breakdown of what you can expect:

  • Order Processing: 1 business day – This is the time it takes for us to process your order, pack it, and prepare it for shipping.
  • Shipping: 2-3 business days – This is the time it takes for your order to arrive at your doorstep once it has been shipped.

Please note that business days are Monday through Friday, excluding weekends and holidays. If you place an order on a Friday, for example, you can expect to receive it by the following Tuesday or Wednesday.

Factors That May Affect Shipping Time

While we strive to meet our standard shipping timeframe, there may be circumstances that affect the delivery of your order. These include:

  • High Volume of Orders: During peak periods or sales events, our processing time may be longer than usual.
  • Weather Conditions: Inclement weather or natural disasters may cause delays in shipping.
  • Remote or Rural Areas: Deliveries to remote or rural areas may take longer than usual due to limited transportation options.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your order and stay up-to-date on its estimated delivery date.

 

Quality & Safety

Revalia is more than just jewelry; it’s a testament to the art of transformation. This design, uniquely patent-pending, effortlessly transitions from a chic ring to an elegant necklace or a captivating brooch, ready to complement your style and occasion, all in one exquisite piece. Crafted with precision from the finest 925 Sterling silver, Revalia embodies the perfect blend of timeless charm and modern innovation. Its captivating centerpiece features the luminous beauty of freshwater mother of pearl, an element that not only catches the eye but also resonates deeply with the heart. Choose your Revalia in the resplendent sterling silver, the radiant yellow gold Vermeil, or the delicate rose gold Vermeil, each allowing you to customize this piece to your unique style. Whether it’s the graceful chain or the captivating brooch pin, Revalia is your canvas for expressing your individuality.

Product Care

To ensure the longevity and beauty of your Love Random Life convertible silver and 18k gold-plated silver jewelry piece, please follow these care instructions:

General Care

  • Avoid exposing your jewelry to harsh chemicals, such as bleach, ammonia, or acid, as they can damage the metal and cause discoloration.
  • Keep your jewelry away from extreme temperatures, such as those found in saunas, hot tubs, or tanning beds.
  • Avoid wearing your jewelry while engaging in activities that may cause excessive wear and tear, such as gardening, cleaning, or exercising.

Cleaning

  • Use a soft, dry cloth to wipe down your jewelry piece after each wear. This will help remove any dirt or oils that may have accumulated.
  • For more thorough cleaning, mix a solution of mild soap and warm water. Dip a soft-bristled toothbrush into the solution and gently scrub the jewelry piece. Rinse with clean water and dry with a soft cloth.
  • Avoid using ultrasonic cleaners or steam cleaners, as they can damage the gold plating.

Revalia Gold & Rose Gold Gold-Plating Care

  • To maintain the gold plating’s shine and prevent tarnishing:
    • Avoid exposing your jewelry to sulfur-based products, such as some cosmetics or hair care products.
    • Keep your jewelry away from direct sunlight in its original box.

Revalia Silver Care

  • To prevent silver from tarnishing:
    • Store your jewelry in its original box a cool, dry place when not in use.
    • Use a silver polishing cloth to gently buff away any tarnish that may appear.
    • Apply a small amount of silver polish to a soft cloth and rub it onto the silver areas. Buff with a clean cloth to remove any excess polish.

Convertible Feature Care

  • To ensure the convertible feature of your jewelry piece continues to function smoothly:
    • Avoid forcing or bending the mechanism excessively.
    • Clean the mechanism regularly with a soft-bristled toothbrush and mild soap solution.
    • Dry the mechanism thoroughly after cleaning to prevent corrosion.

Storage

  • When not wearing your jewelry piece, store it in it original box or a pouch to prevent scratching or tangling.
  • Keep your jewelry separate from other pieces to prevent scratching or damage.

By following these care instructions, you’ll be able to enjoy your Revalia  convertible silver and 18k gold-plated jewelry piece for years to come. If you have any questions or concerns about caring for your jewelry, please don’t hesitate to reach out!

FAQ

To determine your finger size for a ring, you can follow these steps:

  1. Wrap a string or paper strip: Wrap a string or a paper strip around the base of your finger, making sure it’s not too tight or too loose. Mark the point where the string or paper overlaps with a pen.
  2. Measure the length: Measure the length of the string or paper strip from the starting point to the marked point. This will give you the circumference of your finger.
  3. Use a ring size chart: Compare the measured length to a ring size chart to determine your corresponding ring size. You can find ring size charts online or at a local jewelry store.
  4. Consider your knuckle size: If you have larger knuckles, you may need to choose a slightly larger ring size to ensure the ring can slide over your knuckle comfortably.
  5. Get measured by a professional: If you’re still unsure about your ring size, visit a local jewelry store and ask a professional to measure your finger using a ring sizer.

Some additional tips to keep in mind:

  • Measure at room temperature: Your fingers can shrink or expand in cold or hot temperatures, so it’s best to measure at room temperature.
  • Avoid measuring when hands are swollen: If your hands are swollen due to water retention, injury, or other factors, wait until they return to normal before measuring.
  • Use multiple methods: For added accuracy, use multiple methods (such as wrapping a string and using a ring sizer) to determine your finger size.

Here’s an approximate guide to help you estimate your finger size:

  • Small: 4-5 (ring circumference: 1 3/4 – 2 inches / 44-51 mm)
  • Medium: 6-7 (ring circumference: 2 – 2 1/4 inches / 51-57 mm)
  • Large: 8-9 (ring circumference: 2 1/4 – 2 3/4 inches / 57-70 mm)
  • Extra Large: 10+ (ring circumference: over 2 3/4 inches / over 70 mm)

Keep in mind that this is just an estimate, and it’s always best to get an accurate measurement using one of the methods above.

At Love Random Life, we want you to have fun exploring our content and finding inspiration for living life on your own terms!

At Love Random Life, we strive to get your orders to you as quickly as possible. Our standard shipping timeframe is 2-3 business days, which means that once your order has been processed and shipped, you can expect to receive it within 2-5 working days, depending on your location.

Here’s a breakdown of what you can expect:

  • Order Processing: 1 business day – This is the time it takes for us to process your order, pack it, and prepare it for shipping.
  • Shipping: 2-3 business days – This is the time it takes for your order to arrive at your doorstep once it has been shipped.

Please note that business days are Monday through Friday, excluding weekends and holidays. If you place an order on a Friday, for example, you can expect to receive it by the following Tuesday or Wednesday.

Factors That May Affect Shipping Time

While we strive to meet our standard shipping timeframe, there may be circumstances that affect the delivery of your order. These include:

  • High Volume of Orders: During peak periods or sales events, our processing time may be longer than usual.
  • Weather Conditions: Inclement weather or natural disasters may cause delays in shipping.
  • Remote or Rural Areas: Deliveries to remote or rural areas may take longer than usual due to limited transportation options.

Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your order and stay up-to-date on its estimated delivery date.

If you have any questions or concerns about your order or shipping timeframe, please don’t hesitate to reach out to us. We’re always here to help!

You have 30 days after receiving your order to return your item.

To complete your return, we require a receipt or proof of purchase. Please contact us first with your Order Number and Proof of Purchase. Upon approval, we’ll provide the return address.

Please return item undamaged, in its original packaging, 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.